Login

Country

Language

Cart

Your cart is empty

RETURN AND REFUND POLICY

RETURNS AND REFUNDS

We want every purchase on our online shop to be a pleasant experience. If your order does not meet your expectations, you can request a return by following the instructions below.

1. RIGHT OF WITHDRAWAL

Pursuant to Legislative Decree 206/2005 (Consumer Code), the consumer has the right to withdraw from the purchase made online within the timeframe before the order leaves the warehouse.

The right of withdrawal applies in compliance with the conditions provided by current regulations.

2. CONDITIONS FOR MAKING A RETURN

To request a return, the items must be:

* Intact and unused, except as necessary to check their nature, characteristics, and fit.
* Returned, where possible, in the original packaging.
* Complete with labels, tags, and any accessories present at the time of delivery.

The customer is responsible for any decrease in the value of the products resulting from handling other than that necessary to check their nature, characteristics, and functionality.

3. HOW TO REQUEST A RETURN

To start the return procedure, follow these steps:

  1. Contact our customer service at info@stylereportbrand.com , indicating the order number and the items you wish to return
  2.  Wait for instructions on how to proceed with the return.
  3. Carefully pack the products and ship them to the address provided to you.

The request for withdrawal must be sent within 14 days of receiving the products. Once the decision to withdraw has been communicated, the items must be sent back within the following 14 days.

4. RETURN SHIPPING COSTS

The direct return costs are borne by the customer. In the event of a defective, damaged, or non-conforming product, the customer is invited to contact customer service to receive assistance and determine the solution provided by the applicable regulations.

5. REFUNDS

Once the withdrawal notice has been received, we will issue a refund within the timeframe provided by law. The refund includes the payments received for the returned products. The refund will be issued using the same payment method chosen for the purchase, unless otherwise agreed with the customer.

6. CONTACTS

For information on returns and refunds, you can contact us:

Email: info@stylereportbrand.com